Refund & Exchange Policy

Kindly inform that once product is sold. It is not refundable.

If your item is faulty when you receive it within 5 days, you can return it for exchange to a new unit. Please contact our customer service, our service will definitely satisfy you.



Phone: +603 7886 7188

Mobile & WhatsApp: +6011 1220 9820

Scootology provides all our customers with 6 months or 1 year limited factory warranty on the electrical parts of the scooter subject to terms and conditions* 

What is covered under the 6-months / 1-year limited factory warranty?

Warranted components include Hub motor, Battery, Controller, Throttle and battery indicator unit, Charger unit and all other electrical wiring and components. Consumables such as fuses, brake pads, brake calipers, braking disc, tires, tube, brake cable, bearings are not covered under the limited warranty.

Full Warranty details available in here: